{"id":78,"date":"2024-02-06T14:26:57","date_gmt":"2024-02-06T13:26:57","guid":{"rendered":"https:\/\/wynelabel.eu\/perguntas-e-respostas\/"},"modified":"2024-11-08T20:14:32","modified_gmt":"2024-11-08T19:14:32","slug":"perguntas-e-respostas","status":"publish","type":"page","link":"https:\/\/wynelabel.eu\/pt-pt\/perguntas-e-respostas\/","title":{"rendered":"Suporte Wynelabel \/ FAQ \/ Dicas e Truques"},"content":{"rendered":"<div class=\"gb-container gb-container-233aac53\"><\/div><div class=\"gb-container gb-container-9851a485 gbp-section\">\n<div class=\"gb-container gb-container-9f6e7659 shadowed alignwide gbp-section__inner\">\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<h2 class=\"gb-headline gb-headline-8262682c gb-headline-text gbp-section__headline\">Tens alguma d\u00favida ou problema com a Wynelabel?<\/h2>\n\n\n\n<div class=\"gb-headline gb-headline-cb9c11cc gb-headline-text gbp-section__text\">A nossa equipa de apoio est\u00e1 dispon\u00edvel de segunda a sexta-feira, das 10h00 \u00e0s 18h00, atrav\u00e9s do seguinte n\u00famero de telefone e endere\u00e7o de correio eletr\u00f3nico:<\/div>\n<\/div>\n\n\n<div class=\"gb-container gb-container-beec0e31\">\n\n<a class=\"gb-button gb-button-bf4e48e1 gb-button-text gbp-button--primary\" href=\"#\">+49-7841-8392661<\/a>\n\n\n\n<a class=\"gb-button gb-button-ea4df2e0 gb-button-text gbp-button--primary\" href=\"#\">support@wynelabel.eu<\/a>\n\n<\/div>\n<\/div>\n<\/div><div class=\"gb-container gb-container-23e59f8e\">\n<div class=\"gb-container gb-container-ec73aa04 gbp-section\">\n<div class=\"gb-container gb-container-a9c0306c gbp-section__inner\">\n<div class=\"gb-container gb-container-4d9f5aef\">\n\n<h2 class=\"gb-headline gb-headline-f16d7cb8 gb-headline-text gbp-section__headline\">FAQ<\/h2>\n\n\n\n<div class=\"gb-headline gb-headline-d318c61a gb-headline-text gbp-section__text\">Aqui encontras as respostas \u00e0s perguntas mais frequentes sobre a Wynelabel. O nosso objetivo \u00e9 ajudar-te de forma r\u00e1pida e eficaz. Se tiveres mais alguma d\u00favida, n\u00e3o hesites em contactar-nos diretamente.<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-6c87335b\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-721004e3\">\n<div class=\"gb-grid-column gb-grid-column-1853e5f4\"><div class=\"gb-container gb-container-1853e5f4\">\n\n<h3 class=\"gb-headline gb-headline-f51b79b9 gb-headline-text gbp-card__title\">O que \u00e9 que a Wynelabel oferece?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-d81490ae gb-headline-text gbp-section__text\">Podes usar o Wynelabel para criar r\u00f3tulos electr\u00f3nicos em linha para publica\u00e7\u00e3o na Internet. Estes s\u00e3o imediatamente acess\u00edveis atrav\u00e9s de um c\u00f3digo QR gerado automaticamente, que pode descarregar para imprimir nos r\u00f3tulos dos seus vinhos.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0d9bf377\"><div class=\"gb-container gb-container-0d9bf377\">\n\n<h3 class=\"gb-headline gb-headline-f58237bc gb-headline-text gbp-card__title\">Posso experimentar a Wynelabel?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-7ba4e538 gb-headline-text gbp-section__text\">Sim, podes criar e publicar um <strong>r\u00f3tulo eletr\u00f3nico<\/strong> com um c\u00f3digo QR gratuitamente e sem reservar o Wynelabel Unlimited. O n\u00famero de r\u00f3tulos electr\u00f3nicos que podem ser publicados \u00e9 limitado a um no Wynlabel Free.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-80c7e9a0\"><div class=\"gb-container gb-container-80c7e9a0\">\n\n<h3 class=\"gb-headline gb-headline-8e45ca41 gb-headline-text gbp-card__title\">Quanto me vai custar o Wynelabel Unlimited?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-bd92649a gb-headline-text gbp-section__text\">Reservar o Wynelabel Unlimited custa-lhe apenas 99,00 euros l\u00edquidos (117,81 euros, incluindo 19% de IVA) por ano.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-e0cd9ec9\"><div class=\"gb-container gb-container-e0cd9ec9\">\n\n<h3 class=\"gb-headline gb-headline-bd8b04ef gb-headline-text gbp-card__title\">Como posso pagar a subscri\u00e7\u00e3o da Wynelabel Unlimited?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-50962129 gb-headline-text gbp-section__text\">O pagamento pode ser efectuado atrav\u00e9s do nosso fornecedor de servi\u00e7os de pagamento Stripe, por cart\u00e3o de cr\u00e9dito ou PayPal. A subscri\u00e7\u00e3o \u00e9 renovada automaticamente ao fim de um ano.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-089e2dba\"><div class=\"gb-container gb-container-089e2dba\">\n\n<h3 class=\"gb-headline gb-headline-fa0ab3cb gb-headline-text gbp-card__title\">Quantos r\u00f3tulos electr\u00f3nicos posso criar e publicar?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-6c502635 gb-headline-text gbp-section__text\">Depois de reservar o Wynelabel Unlimited, podes criar e publicar qualquer n\u00famero de r\u00f3tulos electr\u00f3nicos com um c\u00f3digo QR associado.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-8844d47e\"><div class=\"gb-container gb-container-8844d47e\">\n\n<h3 class=\"gb-headline gb-headline-79f57d2e gb-headline-text gbp-card__title\">Durante quanto tempo \u00e9 que os r\u00f3tulos electr\u00f3nicos permanecer\u00e3o acess\u00edveis atrav\u00e9s do c\u00f3digo QR?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-16dff61e gb-headline-text gbp-section__text\">Um r\u00f3tulo eletr\u00f3nico que publiques na subscri\u00e7\u00e3o Wynelabel Unlimited permanece dispon\u00edvel at\u00e9 que o despubliques. Tamb\u00e9m podes mudar para outro fornecedor e o c\u00f3digo QR existente permanece v\u00e1lido.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-a0073f4c\"><div class=\"gb-container gb-container-a0073f4c\">\n\n<h3 class=\"gb-headline gb-headline-0dd72a5c gb-headline-text gbp-card__title\">Que l\u00ednguas s\u00e3o suportadas pela Wynelabel?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-2b981f90 gb-headline-text gbp-section__text\">A interface do utilizador est\u00e1 atualmente dispon\u00edvel nas seguintes l\u00ednguas: Ingl\u00eas, Alem\u00e3o, Espanhol, Franc\u00eas, Italiano, Portugu\u00eas.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-118086f7\"><div class=\"gb-container gb-container-118086f7\">\n\n<h3 class=\"gb-headline gb-headline-6a35be13 gb-headline-text gbp-card__title\">Os r\u00f3tulos electr\u00f3nicos s\u00e3o criados multilingual?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-e431c6bd gb-headline-text gbp-section__text\">O conte\u00fado do r\u00f3tulo eletr\u00f3nico pode ser convenientemente traduzido por m\u00e1quina diretamente atrav\u00e9s da interface de utilizador Wynelabel para as seguintes l\u00ednguas. Pode facilmente oferecer aos seus clientes etiquetas multilingues: Ingl\u00eas, alem\u00e3o, espanhol, franc\u00eas, italiano, portugu\u00eas.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-560fb771\"><div class=\"gb-container gb-container-560fb771\">\n\n<h3 class=\"gb-headline gb-headline-3f454aff gb-headline-text gbp-card__title\">Posso importar dados do r\u00f3tulo eletr\u00f3nico?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-4240b5d4 gb-headline-text gbp-section__text\">Sim, pode importar todos os campos da base de dados fornecidos pela Wynelabel atrav\u00e9s de um ficheiro CSV. Pode facilmente migrar de outro fornecedor para a Wynelabel utilizando um modelo CSV fornecido.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-04af87eb\"><div class=\"gb-container gb-container-04af87eb\">\n\n<h3 class=\"gb-headline gb-headline-44dced31 gb-headline-text gbp-card__title\">Posso exportar dados do r\u00f3tulo eletr\u00f3nico?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-031e4abd gb-headline-text gbp-section__text\">Sim, pode exportar todos os campos da base de dados fornecidos pela Wynelabel atrav\u00e9s de um ficheiro CSV para fazer c\u00f3pias de seguran\u00e7a dos seus dados ou migrar para outro fornecedor.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-de9db11d\"><div class=\"gb-container gb-container-de9db11d\">\n\n<h3 class=\"gb-headline gb-headline-7095050f gb-headline-text gbp-card__title\">Precisas de adapta\u00e7\u00f5es personalizadas?  <\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-d23b6086 gb-headline-text gbp-section__text\">Fala connosco, teremos todo o gosto em satisfazer os teus desejos.<\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-61eb6774\"><div class=\"gb-container gb-container-61eb6774\">\n\n<h3 class=\"gb-headline gb-headline-44250c52 gb-headline-text gbp-card__title\">Porque \u00e9 que o meu r\u00f3tulo eletr\u00f3nico precisa de uma impress\u00e3o?<\/h3>\n\n\n\n<div class=\"gb-headline gb-headline-afb1143b gb-headline-text gbp-section__text\">Uma etiqueta eletr\u00f3nica \u00e9, em \u00faltima an\u00e1lise, um s\u00edtio Web como qualquer outro e, por conseguinte, est\u00e1 sujeita aos regulamentos legais habituais, pelo que \u00e9 necess\u00e1rio um selo e uma pol\u00edtica de privacidade como num s\u00edtio Web normal. A Wynelabel pode gerar automaticamente a pol\u00edtica de privacidade a partir do endere\u00e7o que introduziste. Para tornar o aviso legal compat\u00edvel com a lei, podes consultar um advogado (por exemplo, <a href=\"https:\/\/www.e-recht24.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.e-recht24.de,<\/a> <a href=\"https:\/\/www.it-recht-kanzlei.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.it-recht-kanzlei.de)<\/a>, se necess\u00e1rio em combina\u00e7\u00e3o com um gerador de impress\u00f5es. N\u00e3o \u00e9 poss\u00edvel generalizar o aspeto que uma impress\u00e3o deve ter no teu caso, uma vez que depende do tipo de empresa, entre outras coisas.   <\/div>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-85452b29 gbp-section\">\n<div class=\"gb-container gb-container-8ef70792 gbp-section__inner\">\n<div class=\"gb-container gb-container-858d1307\">\n\n<h2 class=\"gb-headline gb-headline-1e252740 gb-headline-text gbp-section__headline\">Dicas e truques<\/h2>\n\n\n\n<div class=\"gb-headline gb-headline-81c6c6f0 gb-headline-text gbp-section__text\">Utilizando exemplos espec\u00edficos, vamos mostrar-te como podes criar facilmente um r\u00f3tulo eletr\u00f3nico para o teu r\u00f3tulo de vinho com a ajuda do Wynelabel:<\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-b520375a\">\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-a2276153 gb-query-loop-wrapper\">\n<div class=\"gb-grid-column gb-grid-column-49902a2e gb-query-loop-item post-1613 post type-post status-publish format-standard hentry category-tipps-und-tricks\"><div class=\"gb-container gb-container-49902a2e\">\n<h2 class=\"gb-headline gb-headline-9f95ae58 gb-headline-text\"><a href=\"https:\/\/wynelabel.eu\/pt-pt\/dwv-fachtsheet-zu-naehrwert-und-zutatenangaben-auf-weinetiketten\/\">DWV Fachtsheet zu N\u00e4hrwert- und Zutatenangaben auf Weinetiketten<\/a><\/h2>\n\n<p class=\"gb-headline gb-headline-adcec7c0 gb-headline-text\">Der Deutsche Weinbauverband hat ein Fachtsheet zum Thema &#8220;N\u00e4hrwert- und Zutatenangaben f\u00fcr Wein&#8221; und den daraus folgenden Regeln f\u00fcr Flaschenetiketten und E-Labels ver\u00f6ffentlicht. Das PDF-Dokument wird laufend aktualisiert und kann unter folgender Adresse angeschaut und heruntergeladen werden:<\/p>\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-49902a2e gb-query-loop-item post-1381 post type-post status-publish format-standard hentry category-dicas-e-truques\"><div class=\"gb-container gb-container-49902a2e\">\n<h2 class=\"gb-headline gb-headline-9f95ae58 gb-headline-text\"><a href=\"https:\/\/wynelabel.eu\/pt-pt\/como-posso-criar-um-rotulo-eletronico-para-vinho-com-a-wynelabel\/\">Como posso criar um r\u00f3tulo eletr\u00f3nico para vinho com a Wynelabel?<\/a><\/h2>\n\n<p class=\"gb-headline gb-headline-adcec7c0 gb-headline-text\">Clique no bot\u00e3o &#8220;E-LABELS&#8221; no painel de controlo do Wynelabel. Isto leva-o para a lista dos seus r\u00f3tulos electr\u00f3nicos. Clique no bot\u00e3o laranja com o sinal de mais para criar um novo r\u00f3tulo eletr\u00f3nico O nome da sua adega \u00e9 pr\u00e9-atribu\u00eddo a partir do endere\u00e7o de fatura\u00e7\u00e3o que introduziu, mas pode introduzir qualquer nome que &#8230; <a title=\"Como posso criar um r\u00f3tulo eletr\u00f3nico para vinho com a Wynelabel?\" class=\"read-more\" href=\"https:\/\/wynelabel.eu\/pt-pt\/como-posso-criar-um-rotulo-eletronico-para-vinho-com-a-wynelabel\/\" aria-label=\"Leia mais sobre Como posso criar um r\u00f3tulo eletr\u00f3nico para vinho com a Wynelabel?\">Weiterlesen &#8230;<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-49902a2e gb-query-loop-item post-1221 post type-post status-publish format-standard hentry category-tipps-und-tricks\"><div class=\"gb-container gb-container-49902a2e\">\n<h2 class=\"gb-headline gb-headline-9f95ae58 gb-headline-text\"><a href=\"https:\/\/wynelabel.eu\/pt-pt\/wie-erstelle-ich-das-zutatenverzeichnis-fuer-ein-weinhaltiges-getraenk\/\">Wie erstelle ich das Zutatenverzeichnis f\u00fcr ein weinhaltiges Getr\u00e4nk?<\/a><\/h2>\n\n<p class=\"gb-headline gb-headline-adcec7c0 gb-headline-text\">Gesetzliche Basis: So k\u00f6nnte beispielsweise der Abschnitt N\u00e4hrwerttabelle und Zutatenverzeichnis aussehen, den Sie mit Hilfe von Wynelabel f\u00fcr ein E-Label erstellt haben: Sie k\u00f6nnen das Zutatenverzeichnis eines weinhaltigen Getr\u00e4nkes mit Wynelabel wie folgt erstellen. Klicken Sie dazu im Reiter &#8220;ZUTATENVERZEICHNIS&#8221; auf den Button &#8220;ZUTATENVERZEICHNIS BEARBEITEN&#8221;. Ziel ist folgende Auflistung im linken Bereich des Zutatenverzeichnis-Editors. Die &#8230; <a title=\"Wie erstelle ich das Zutatenverzeichnis f\u00fcr ein weinhaltiges Getr\u00e4nk?\" class=\"read-more\" href=\"https:\/\/wynelabel.eu\/pt-pt\/wie-erstelle-ich-das-zutatenverzeichnis-fuer-ein-weinhaltiges-getraenk\/\" aria-label=\"Leia mais sobre Wie erstelle ich das Zutatenverzeichnis f\u00fcr ein weinhaltiges Getr\u00e4nk?\">Weiterlesen &#8230;<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-49902a2e gb-query-loop-item post-1216 post type-post status-publish format-standard hentry category-tipps-und-tricks\"><div class=\"gb-container gb-container-49902a2e\">\n<h2 class=\"gb-headline gb-headline-9f95ae58 gb-headline-text\"><a href=\"https:\/\/wynelabel.eu\/pt-pt\/wie-erstelle-ich-das-zutatenverzeichnis-fuer-gluehwein\/\">Wie erstelle ich das Zutatenverzeichnis f\u00fcr Gl\u00fchwein?<\/a><\/h2>\n\n<p class=\"gb-headline gb-headline-adcec7c0 gb-headline-text\">Gesetzliche Basis: So k\u00f6nnte beispielsweise der Abschnitt N\u00e4hrwerttabelle und Zutatenverzeichnis aussehen, den Sie mit Hilfe von Wynelabel f\u00fcr ein E-Label f\u00fcr Gl\u00fchwein erstellt haben: Sie k\u00f6nnen das Zutatenverzeichnis eines weinhaltigen Getr\u00e4nkes mit Wynelabel wie folgt erstellen. Klicken Sie dazu im Reiter &#8220;ZUTATENVERZEICHNIS&#8221; auf den Button &#8220;ZUTATENVERZEICHNIS BEARBEITEN&#8221;. Das obige Zutatenverzeichnis ergibt sich durch folgende Auflistung &#8230; <a title=\"Wie erstelle ich das Zutatenverzeichnis f\u00fcr Gl\u00fchwein?\" class=\"read-more\" href=\"https:\/\/wynelabel.eu\/pt-pt\/wie-erstelle-ich-das-zutatenverzeichnis-fuer-gluehwein\/\" aria-label=\"Leia mais sobre Wie erstelle ich das Zutatenverzeichnis f\u00fcr Gl\u00fchwein?\">Weiterlesen &#8230;<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Tens alguma d\u00favida ou problema com a Wynelabel? A nossa equipa de apoio est\u00e1 dispon\u00edvel de segunda a sexta-feira, das 10h00 \u00e0s 18h00, atrav\u00e9s do seguinte n\u00famero de telefone e endere\u00e7o de correio eletr\u00f3nico: FAQ Aqui encontras as respostas \u00e0s perguntas mais frequentes sobre a Wynelabel. O nosso objetivo \u00e9 ajudar-te de forma r\u00e1pida e &#8230; <a title=\"Suporte Wynelabel \/ FAQ \/ Dicas e Truques\" class=\"read-more\" href=\"https:\/\/wynelabel.eu\/pt-pt\/perguntas-e-respostas\/\" aria-label=\"Leia mais sobre Suporte Wynelabel \/ FAQ \/ Dicas e Truques\">Weiterlesen &#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":21,"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":1372,"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/pages\/78\/revisions\/1372"}],"wp:attachment":[{"href":"https:\/\/wynelabel.eu\/pt-pt\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}